Bethel Farms Return Policy

Last updated: July 6, 2025

Bethel Farms Return Policy

At Bethel Farms, we are dedicated to delivering high-quality live goods through our brands SodPods®, Gotta Go Grass®, and NutriPod®. These products are carefully packaged and shipped to preserve their quality and effectiveness. Because they are live goods and are fragile by nature, returns are not accepted.

Why We Don’t Accept Returns

Our products, whether it’s SodPods® grass plugs, Gotta Go Grass® natural pet pads, or NutriPod® fertilizer pods, are packaged and shipped with care to maintain their quality from our facility to your doorstep. Once shipped, they cannot be returned, reused, or resold without compromising quality and safety. To protect product integrity and minimize waste, we do not process returns.

Satisfaction is Our Priority

While returns are not available, we want you to be satisfied with your purchase. If your SodPods®, Gotta Go Grass®, or NutriPod® order arrives damaged or affected by shipping, please reach out to customerservice@bethelfarms.com within 48 hours of delivery. Be sure to include:

·       Your order number

·       Photos of the product received

·       A brief description of the issue

Our team will carefully review your case and work with you to address the issue per our quality standards.

We're Here to Help

For any questions or concerns, please contact the customer care team for the brand you purchased from. We’re here to support your experience from planting success to pet comfort and beyond.